
oDesk allows employers (“buyers”) to create online workteams
coordinated and paid through the company's proprietary software and
website. The name is a short version of "no desk
in reference to the company's intent to enable anyone to work anywhere,
anytime. Prospective employers can post jobs for free, and freelance
workers (“contractors”) may create profiles and bid on jobs, also for
free. The company collects 10 percent of the payment. Payments are made through oDesk, which handles many bookkeeping tasks
for the transaction. In addition to the marketplace aspect and the
payment/bookkeeping services, the company uses collaborative software,
“oDesk Team,” that allows employers to see a provider's progress while
he or she is billing time. This aspect of the company's business model
has drawn criticism.
The company describes itself as a staffing marketplace and management
platform. As of Jan. 10, 2009, the company reports that nearly 37,000
of its 170,000 providers are in the United States.
The company's site is entirely in English, and all transactions are
made in U.S. dollars. The site does not post statistics regarding
locations of buyer companies, but a comment posted by an oDesk employee
noted that the majority are U.S.-based In December 2009, the company's self-reported tally of services paid through its site had passed $113 million.
The specific areas of expertise supported by the site include web
development and a wide variety of programming/software development
skills, graphic design, writing and administrative support. The company
provides voluntary skills tests in various disciplines from English
aptitude to specific programming skills, and profiles include a feedback
mechanism.
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